1 reviews | Active since Feb 2019
Disappointed and dissatisfied
My hand bag was ****** with my bank card on the 3rd February 2021, I blocked and cancelled my FNB card.. days after I received notifications that my card was being used at the til gates.. I reported to FNB and they advised that they will start with their investigations, I kept on receiving the notifications almost everyday n called FNB as soon as I received a notification.. the transactions amounted to -+R3600 including the charges, the amount was deducted from my salary. I went to the bank to have them freeze the card to avoid it being used or open a new account, after a long discussion with the consultants they advised me to call ***** department, I did and spoke to Thabiso Bandla I explained my story. He advised that I should not open a new account as it’s more charges when this can be recatified. He further advised that money that was charged will be paid back to me, he mentioned that he can see on system that it was only yesterday that they blacklisted the card. I informed him that I called several times and requested that the account be blacklisted but non of the consultants I spoke to did that. It was only done yesterday after I spoke to Mpho Mabaso Mkhari. Before I spoke to Mpho I spoke to two guys who ended up hanging the phone up after they told me to hold on for about 15 minutes. FNB service is disgusting n unprofessionally. How many times did I have to call before the card could be blacklisted. What is the point of having an account with them if one cannot be assisted.. if it wasn’t for Mpho even today the card/ account would not have been blacklisted. What is the point of giving people jobs if they are unable to deliver. I am so disgusted with the service and I am definitely switching to another back.
How am I suppose to live and pay my child’s school fees if I dnt have money. Why till to day I still have not received my money.
I have debts to pay and fnb does not seem to care. I received an email from “recovery team” who is recovery team? Am I suppose to be satisfied with the stupid copy and paste email that they send to everyone “ we apologies, we do not want to loose u, u are a valued client” Nonsense!
No effort to call their customers and explain themselves, do I have send emails for questions so that they can answer me. That is absolutely nonsense.
They care less about their customers, I want my money and nothing more. Is it difficult to pick up the phone and speak to ur customers. Did I have to report to Hellopeter before I could be assisted? This is very unprofessional. I am definitely reporting this to the ombudsman.
How am I suppose to live and pay my child’s school fees if I dnt have money. Why till to day I still have not received my money.
I have debts to pay and fnb does not seem to care. I received an email from “recovery team” who is recovery team? Am I suppose to be satisfied with the stupid copy and paste email that they send to everyone “ we apologies, we do not want to loose u, u are a valued client” Nonsense!
No effort to call their customers and explain themselves, do I have send emails for questions so that they can answer me. That is absolutely nonsense.
They care less about their customers, I want my money and nothing more. Is it difficult to pick up the phone and speak to ur customers. Did I have to report to Hellopeter before I could be assisted? This is very unprofessional. I am definitely reporting this to the ombudsman.