Disappointed and annoyed

FNB is full of *********** consultant, such a big bank one would not expect such a service, my card was **********ly used and I used reported the matter on the 14th of August. I spoke with a certain consultant he didn't know his story because someone was telling him what to do on the back round. He promised to provide me with feedback within 7 to 14 days. I called again on the 4th of September since I did not receive any communication and the guy I spoke with promised me feedback the following day I guess that was their was to get me off the phone. I called the 11th of September the ***** line which is ********** 5910 and I was on hold forever. my call was then answered but was immidietly placed on mute after a while I was transferred to complaints team without my consent. I spoke with a guy from complaints and I explained my story obviously I was irate but the guy was so rude an impatient, when I asked for his name which is within my right he kept quite and transferred me to ***** without my consent again. I then spoke with Antony from ***** department who went and asked Xolani the guy who was assigned on my query. he then came back after a few minutes and advised to transfer my call. My call was transferred then I got an auto respond that the person was unavailable. I then called again and I spoke with Pogiso who went to Xolani and advised that I will receive feedback through email. then boom I get a declined emailed with a standard document, copy and paste kind of documents. If its how forensic does their job then I'm really disappointed in you guys. You not putting clients first all you do is eat our money, I feel that my money is not safe with you because ********** ca easily use our money and you decline our request. Today I'm sitting with transaction that I have no knowledge of in places I have never been in my life and its easy to send me a lousy documents not giving me the reasons. I am not happy and I would not recommend anyone