Disappointed and annoyed

Am extremely disappointed with one of FNB Branch which is located at Vingate mall Cpt. I went there and asked assistance but the lady told me that the is nothing she can do instant of giving me alternatives or refer me to the App. I regret even using FNB because i have creditors who just deducts money from my bank then when i asked for that to be reversed i was told they no longer doing deputes. Its my money and now i can't get it back how am i suppose to eat??? I am not happy at all with the service that I have been getting FROM FNB for the past 2 months with out being helped. Can i have my money reversed please!!