Disappointed and angry

My story is long but I'll try and summarize it

On the 28/09/20 I was ****med R15 000 by someone claiming to be selling cars but realized faster and after transferring money I quickly ran to the nearest branch to ask for a reversal because it was from fnb to capitec.

The bank asked me to sign a reversal request form of which I did and it was emailed back same day to fnb ***** department. They then told me that I will get the money within 10 working days or so... I relaxed hoping that the matter was taken care of by fnb then on the 14 of October I went back for a follow up they told me to call *****line myself and explain my problem, I did that and I was sent from post to pillar until I found someone who told me to go open a case and give him case number. I did that.... I also relaxed hoping for them to give me feedback but nothing. On the 31/12/20. Went to the bank and aske for feedback but I was suprised when they told me that the case was closed on the 14 of November and they sent me an email informing me. But there was no email that was sent to me. However the branch manager lodge a complaint and he said they will call me within 48hours but no one called me so far. Ref num: *** Case num: 296/10/2020 That's my story not all of it... I'm very ****ed with so much money and fnb did not act immediately but they delayed to act.