DM
Dumisane M

1 reviews | Active since Dec 2015

04 Dec 2015, 11:21

Disappointed and Angry

Good day<br> <br> My name is Dumisane Mashiloane. I'm an Fnb customer. I found out that fnb has reduced my cardless services cash limit without letting me know. So I called in to inquire about my card less services limit. The lady i spoke to was Sibongile and she said my limit has been reduced because of safety purposes and is going to increase in after 72 hours. Then i asked her why did they reduce my limit without any form of communication to me and she just hung up the call. The reason i was doing cardless services is because i don't have my card with me and i needed cash urgently. Only to find out that i can't get the money and Sibongile just became rude by hanging up the phone on my ear.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Dec 2015, 16:37
Official
Hello Madums,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Cellphone banking who will provide you with feedback.

The reference number is 828626.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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