DM
Deniah M

1 reviews | Active since Aug 2013

27 Nov 2019, 13:27

Disappointed Again:(

FNB Sandton city is by far the worst branch I have had to go to. The consultant at the door ( can't remember his name) is never helpful and should not be greeting clients. All I wanted was a bank statement to use as proof of residence and I have had to go back 3 times only to be told that I can't print my statement from FNB online banking and have to queue up( If only I was told that initially) I will never go back there, even though I work in Sandton. Lakau was very helpful though. Thank you Lakau. Please remove the guy from the door, he should not be the first person you deal with.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Nov 2019, 14:05
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is  ***NF

Regards 

Hello Peter Complaints Team 

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