AB
Andre B

1 reviews | Active since Feb 2012

30 Mar 2017, 13:59

Disappointed again

<p>I will write this report calmly.</p> <p> </p> <p>2 days ago I went into the Horizon View Branch to have my account closed due to debt review.</p> <p> </p> <p>I spoke to a lovely lady Busisiswe.</p> <p> </p> <p>She did the necessary and sent the stuff through to Headoffice.</p> <p> </p> <p>She said come back in 2 to 3 days and well see. </p> <p> </p> <p>So day 2... Nothing. </p> <p> </p> <p>My issue now is that my debit orders are going to hop as my salary is paid into a new account and FNB tells me they can't do ANYTHING to help me out.</p> <p> </p> <p>I need to pay these bank charges. I have no choice.</p> <p> </p> <p>*** is this??? </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Mar 2017, 14:44
Official

Good day Mr, fanatix88

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***