Disappointed Account Holder

I just want to say when a customer is faced with a defeating situation the last thing they need is a non sympathetic, rude consultant on the other line, one who is meant to help them. I have an account under investigation with a mobile line service provider and twice a month I am forced to call FNB and dispute a debit order. This time around I spoke to a lady who first of all did not tell me her name, speaks fast and unclearly half the time I could not hear what she was saying, luckily I have been calling to dispute the same debit order every month for the past 7months, I know the steps off by heart. And thanks to her I have decided to terminate all my accounts with FNB. It’s just disappointing that after years of being with FNB something so unrelated yet related can impact my decision so much.