Disappointed

I am unable to transfer money between accounts since 12pm. 8 hrs later I still can’t get hold of any assistance. Can’t call the call center because it’s closed. Can’t request help on the app because it kicks u out all the time and as a result I’ve lost R3600. In addition, my credit profile is being tarnished because FNB has placed my bond payment in a suspense account. I’ve sent proof of payment to 4 different agents for the last 2 months and still my payment isn’t allocated and my profile is going down the toilet and consequently I cannot apply for home finance that I desperately need. I’m very dissatisfied because I was REALLY looking forward to buying a house!