Disappointed

I'm highly irritated and disappointed with FNB. I was at the Tokai branch last week and Friday to be assisted with a debit order reversal I was then told they don't do that due to COVID-19 which is just ridiculous and on top of that they still advertising that as one of the services they are able to assist u with. I was then finally assisted by a consultant to the reversal done. Till today I have received any funds in my account. I have calling the call center been sent from pillar to post even sent a complaint directly to FNB still no response from them which doesn't surprise me as the service received at the Tokai branch was very unpleasant. FNB just lost a customer cause as soon as money reflects I'm closing my account.