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MC
Mo C

1 reviews | Active since Oct 2018

13 Aug 2021, 05:25

Disappointed

@FNBSA Good Morning Fnb

I must say I am very disappointed with the way your people/ underwriters speak to us clients hey, I app**** for life cover a few days ago, so after being assisted professionally by a young lady from your life department she transfered me to a gentleman underwriter, didn't get his name due to his line being faint, so after he asked me a few questions he told me that the system is declining my life because my BMI was over a certain number, he than went and told me to visit the gym and apply again after I've dropped weight(very disrespectful) even the manner he conducted me was appalling. I got cover from a different provider who were very helpful and professional. I'm really disappointed, I've been banking with fnb for years now and would have loved to have everything under fnb.

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MC
Mo C's update13 Aug 2021, 05:30
Reviewer Update
Oh and another thing, I was on a gold cheque account last year and if I'm not mistaken I was on level or 4 on my ebucks, before I was upgraded at the branch in Centurion Mall, I asked the consultant whether I was going to retain my ebucks level which she confidently said yes, after I upgraded my plan to premier my ebucks went to level 1 and I'm still on level 1 a year later, I raised a query with the call Centre who couldn't assist and advised I call the ebucks department, who take forever to answer. Please look into this aswell and provide feedback or a way forward promptly.