Disappointed

At the end of June I walked into FNB Long Street, Cape Town.

During this visit I downgraded a cheque account to a savings account. The consultant told me this had been effected.

Imagine my surprise when I still got charged for a cheque for the next two months.

Secondly, for nearly six months I've been asking to have my FNB credit card delivered to a local branch to no avail. I've had to visit their branches over and over again and even called their credit card division to arrange for the delivery yet, six months later, I still have nothing to show for it.