Disappointed

Disappointed as always! It's very bad to be called "valued customer" when you ain't taken serious at all. And next thing"High priority" with no proper action. I wonder why our problems with companies still need to go through Hellopeter for them to be solved?

I was trying to go through my portfolio only to find that the ID copy on my home loan-joint bond with FNB is someone else, a male person even named Mario Whatwhat.... That gave me a shock as to how come the money is deducted from my account every month but then I happen to be someone else? A REAL *****! I always thought banks are to be trusted even though I heard lot of things about FNB, didn't think I will b this disappointed. The other thing is I needed to claim but then I don't hv option to claim under that mortgage and I asked my partner to check if he has the same problem, only to find out that with him he can easily claim. I then contacted FNB all I get to loose is my airtime for no reason, and even with the email I still don't get to be assisted.

I am really disappointed.

May Hellopeter suggest me the better bank with less ***** and better service! I still hate the fact that in my portfolio appears an old man... It's a shock really. To me there is an element of *****/*******ion.

(The only thing I got happy for by far is that I was attended fully and amazingly by Tshepo Lesoro for some matters and made everything clear and understandable.He was about to knock off by then but the best service I ever received on that day. All thanks to him. He even called days later to confirm that all was sorted, the thing that never happen).