RP
Rebekah P
1 reviews | Active since Sept 2019
26 Sept 2019, 15:21
DISAPPOINTED
I am really appalled with service from FNB I have been banking with them for 15 years, I use the app which allows you a team of bankers who are useless, they cannot answer a question which is regarding my funds, I also called yesterday at 17.05 to the premiere banking spoke to a consultant who was rude and dropped the call, I WANT THE MONEY THAT DISAPPEARED FROM CC TODAY
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
26 Sept 2019, 16:41Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Sept 2019, 16:41
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
RP
Rebekah P's updateReviewer Update
27 Sept 2019, 11:50Still no proper assistance clearly FNB, has a lot of customers so loosing one shouldn't matter, the response on my email from the complaints department displayed no empathy no emotion no apology, people in FNB never apologized for all the inconvenience or dropped calls
RP
Rebekah P's update27 Sept 2019, 11:50
Reviewer Update
Still no proper assistance clearly FNB, has a lot of customers so loosing one shouldn't matter, the response on my email from the complaints department displayed no empathy no emotion no apology, people in FNB never apologized for all the inconvenience or dropped calls