Disappointed

I went into an FNB Branch at Sanridge Mall last week. All i wanted was for them to assist me with opening a savings pocket so that i could "bank my change". The lady opened up a savings account for me and assured me that it was the same thing as a savings pocket. I asked her if she needed any paperwork and she said no, everything is on the system. She advised me to transfer R500 into the account to activate it which i did. She told me i could access my funds anytime and could even transfer my funds back if i wanted to.

I tried to transfer my funds into my account yesterday and it would not allow me to. I queried with an online banker and she advised me that my account was on hold and that i needed to contact Tax Residence - Non Compliant.

After speaking to an FNB Consultant regarding what has happened with my savings account which is on hold, they have advised me that i needed to fill in a CRS Form because my savings account needs to go through SARS first before i can access my funds.

I am furious. All i wanted to do was bank my change, not open up a savings account. now i cannot access my funds and if i knew this was the procedure i would have liked to be advised first and foremost. This is not what i asked for and i would like for this to be addressed.