YL
Yvonne L
1 reviews | Active since Sept 2024
19 Sept 2025, 21:28
Disappointed!!
I'm extremely disappointed with FNB's loan administration. Despite paying off two temporary loans in full and on time last year, FNB failed to close the accounts. This oversight has negatively impacted my credit score, which is unacceptable. I hope FNB will take steps to rectify this issue and improve their customer service.
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Yvonne L's updateReviewer Update
04 Oct 2025, 07:31FNB Temp loans help desk keeps giving me a run around. They reply on here but do not help to resolve the matter. They keep asking for the same documents i have sent to them many times and transfer me to different people. I have also been to their branch and they could not help. They just gave me a phone and i spent over 2 hours on the phone while they keep transferring me from one person to another. Experian advised that FNB can rectify this with them from their end but they do not want to do it. My plans are not moving because of FNB and now Experian says i might have to wait for 60 days if FNB does not close those accounts from their end. They do not give a damn about their customers
YL
Yvonne L's update04 Oct 2025, 07:31
Reviewer Update
FNB Temp loans help desk keeps giving me a run around. They reply on here but do not help to resolve the matter. They keep asking for the same documents i have sent to them many times and transfer me to different people. I have also been to their branch and they could not help. They just gave me a phone and i spent over 2 hours on the phone while they keep transferring me from one person to another. Experian advised that FNB can rectify this with them from their end but they do not want to do it. My plans are not moving because of FNB and now Experian says i might have to wait for 60 days if FNB does not close those accounts from their end. They do not give a damn about their customers