lF
linda F

1 reviews | Active since Jul 2016

08 Jun 2017, 12:33

Disappointed

<p>i went to FNB (ALICE BRANCH)to assist my disabled brother make a new card.I went inside to request a wheel chair as he had just app**** for one from the state.To my suprise they did not have a wheelchair and it is a shame to find out that a highly regarded bank is not having such a resourse to assists its crippled clients with a wheel chair to access their service.The lady Ayanda went outside the bank to assist him in the car,otherwise we would have carried him inside on our own.I am just disappointed that in this day and age,disabled people are still not catered for especially in institution like these.Although the manager showed no interest when i proposed to him that he needs to advocate for a bank owned wheelchair,which will be requested by the clients like these to be brought inside the bank,i still maintain or propose that the bank owned wheelchair be purchased and i expect to see it the next time i visit that branch.It is indeed a disgrace not to have it because not only abled persons are clients but also the disabled ones and remember,these are the most vulnerable group in our communities</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jun 2017, 12:53
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)