DG
Delia G

1 reviews | Active since May 2017

03 May 2017, 09:18

Disappointed

<p>I called the call centre today and was advised that an edo collection was put through for my Credit card. The problem is i made a payment of 1600 already on 26 April 2017. This means i have paid twice. The worst of it was that that i urgently needed cash and attempted a temp loan and now url have taken the money from that temp loan for this payment. I am now going to pay interest on money for a payment that has been made already and I'm also left without the cash from the temp loan as this debit is not reflecting as available on my Credit card. I am a loyal client of fnb and all of my accounts with you guys are paid on time. Please can you urgently assist in making this money available as I feel this it is completely unfair for this to happen especially at the time when the money is needed the most.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2017, 09:26
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)