disappointed

i logged a complaint on the 20 June and i listed 3 things was i needed to resolve, however only 2 was resolved, thank you for that. the 3rd complaint is that i have had an issue with my remote banking secure chat for the past 9months.. i have been referred from pillar to post and yet nothing as been resolved. every time it say i will be routed to a banker and seconds later the chat has been disconnected. the last person i spoke to was David Bowker on the 1June who promised to sort this out, i communicated with him and he never responded to any of my emails.. This has still not been resolved