Disappointed

I am Soo hurt with the why FNB has treated me as their client , I got ****** in mall of Africa they took all my stuff and I tried calling FNB around that time wanting to block my card they advisor was Soo rude and arrogant didn't wanna help me tried giving her my ID number never wanted to help even today I came across another advisor Soo rude you can hear it from her voice ,now FNB is taking my money from my account I am calling everyday and going to their branch everyday they telling me the only person who can help me is on leave and she is Mbali Sibiya . I am Soo hurt by the way they acted towards me they took all my money I couldn't pay my debits and now I can't pay my Vehicle insurance and I DNT even have money to buy food I have been for 2days with out food just drinking water and they turned my bank balance to a -21000 when my salary I'd be broke I won't even be able to pay for rent may I please get advise how to go about this I will eventually die of hunger