Disappointed

I'm not happy at all after I was told by FNB they unable to reverse an AEDO debit order which i know nothing about. They told me that i need to contact the company that does these debits on my account after a long wait of being transfered to alot of consultants at FNB telling the same story. I'm so disappointed by FNB and didn't expect this from them, i really need my money back and this aedo thing removed from my account. I'm so worried because after a week i will get paid and these people will debit again on my account and i'll be left with nothing to spend with my family, in fact i'll be broke.

can someone from FNB please have this AEDO removed on my name and my account.