Hellopeter
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1 reviews | Active since May 2016

14 Sept 2016, 08:29

Disappointed

<p>We have been clients of FNB for many years. We are over indebted - financial circumstances but here is the crux of the matter.</p> <p>90% of our over debtedness is with FNB BUT they will not consoliate our loans into one account. THe credit was extended willingly enough BUT now that we have a financial crisis they will not consolidate THEIR loans into one account.....which would result in a lower instalment for us. We have app**** to be denied on affordability - HOW does that work - the instalment of the consolidation will be half that of what we are paying now....</p> <p>This leads me to wonder - are they doing this because of the fees and interest being garnered monthly into their coffers is more than it would be with 1 account? </p>

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Replies (8)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Sept 2016, 09:34
Official

Good Day Ms Gouws,

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint ,Can you provide us with your Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply14 Sept 2016, 14:50
Official

Good Day

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

's update09 Oct 2016, 08:19
Reviewer Update

So here we stand to date: A reference number given on the 14/09 ( The reference for your complaint ********** )

Nothing has happened?? 3 weeks to sort out a query?

I also have something more to add -

First Rand BANK owns, FNB, Wesbank, Direct Axis & Clientele loans.

Our loans are with these companies, Hence the problem. They already OWN all the debt but will NOT consolidate it to accomodate their clients. I personally think it is due to the interest rates that are charged on each seperate loan, which adds up to more money in the coffers than a single consolidation loan would be.

AND HERE IS THE KICKER.

At FNB private banking we are over indebted - they ARE UNABLE TO CONSOLIDATE OUR LOANs; in fact they have started reducing our overdraft monthly.......

BUT both my husband and myself have been approached seperately, last week, by Direct Axis and Clientele Loans to up our indebtedness ( A special loan amount has been set aside due to us handling our loan accounts so well & because we are such good clients......... I have the SMS

Now I ask, where is the logic in this? Where does FNB have our interests at heart ? Surely this falls under indescriminate lending practices??

Do you know what is actually funny - I am talking about an amount of roughly R 150 k NOT MILLIONS......

A

FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2016, 08:55
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

's update27 Oct 2016, 10:57
Reviewer Update

Okay, another 2 weeks - Original complaint lodged 14/09.... WONDERFUL service FNB. ......

Time to take this up a notch

's update01 Nov 2016, 12:56
Reviewer Update

October 27 was my last posting on my grievance and FNB's last response was on October 10.

This is beyond pathetic -

I am now going to lodge a formal complaint with the Ombudsman for Banking Service.

Thank you, Hello Peter for being a forum for us "little people" to be able to vent.

's update09 Nov 2016, 15:53
Reviewer Update

I retract my comment about Clientele loans. They do not seem to be part of the RMB or First Rand Group.

's update06 Dec 2016, 15:34
Reviewer Update

I reiterate my original comment about direct axis/ clientele loans/ First Rand Holdings - Direct axis & Clientele loans are one and the same therefore FNB has shares in the companies.

Thank you FNB for sorting out our problem - on recommendation of the Ombudsman.