LT
Leon T

1 reviews | Active since Aug 2012

02 Aug 2016, 13:25

Disappointed

<p>What is the purpose of a private banker, if you can never get hold of your private banker?</p> <p>Spent 20 minutes on the phone trying to find someone to assist me. Reminds me of Telkom call centre, if someone does not know how to solve the problem they just transfer you to the next division/operator.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2016, 13:39
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 983956

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)