Disappointed

I am such a disappointed client of FNB after 10 years been sending email everyday to try and resolve my situation for 2months already no assistance, they first froze my account my debits couldn't go throu, which ruin my credit score turned my account to a - 21 000 so every money that would come in I wouldn't be able to use or get, got their advisors being soo rude to me purposely, after all i was with them with soo much charges even now my credit score is messed up, my insurance couldn't debit me because of them for my vehicle so it canceled they need a letter from the bank and no one is wanting to help me, then they promise to pay me back my money but no one called when I went there they said she is not at work......... Even today I regret the first day i started at FNB thinking it was better service.....