WM
Wandisa M
1 reviews | Active since Oct 2019
17 Oct 2019, 10:23
Disappointed
Good day, On the 27 September I transfer R2000 via ewallet to this number 063*266*** but the person received ewallet sms but she went to withdraw it, the ATM gave an error message saying 'there is something wrong either the number or the Pin '' she did not get it even if I checked her ewallet history the money was not withdrawn. so don't know what is going on. I reported the matter on FNB they will investigate it here is the reference number for the case 595389. Hopefully the matter is going to be solved sap.
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FNB (First National Bank)'s replyOfficial
17 Oct 2019, 10:50Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Oct 2019, 10:50
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***