DISAPPOINTED

Good Day This is really getting boring and out of hand. I called in on Monday 05/08/2019. Spoke to a premier consultant and after going back and forth as I wanted to speak to a manager (with no luck as I was continueosly told that its not procudure to speak to a manager there and than after all and with no luck my frastration kicked in.) of whicj\h I feel I am human and can swear if I feel that nothing is being done and no help from my bank and consultants. The agent told me to pleas refrian from that or he will drop the call) I would like to know if you (whoever is reading this) if you had to go through this and your frastration levels kick sky high what would you have done. Agents are quick to drop calls without understanding the bank charges paying clients.

I dropped the phone and called back and the agent that answered allowed me to speak to a supervisor called Bongani. Again advised bongani about my problem and he made me seem as though he would assist me. Bongani PROMISED to get back to me the very next day 06/08/2019 @11 as he only starts at 11 up until this day I received no call nothing.

Once again do I need to get use to the fact that this is the treatment I am getting from FNB since the 19/07/2019 (even going into the branch to sort this out and still left the branch unhappy. On the 19/07/2019 in the branch the branch manager assist me in calling JHB premier banking and the agent that I spoke to didn’t even log the complaint or the problem.

I don’t know what to do I NEED URGENT ASSISTANCE PLEASE