JF
Jeannie F

1 reviews | Active since Jun 2016

01 Jul 2019, 10:36

Disappointed

I’m was always really happy with FNB but today I’m annoyed. You call me to sell a product but the details you have on your system is all wrong! An address from a time I wasn’t even with FNB! And I’ve had ficad my account so this is ridiculous! I’ve been married nearly 5 years, I’ve handed in my marriage certificate yet my ****en surname is still on my internet banking and apparently I’m single. My business account I’ve app**** for to be moved about 3 or 4 months ago because I’ve moved......still nothing. I’m disappointed this is terrible service and I feel like moving! Cause maybe because I’m not rich, Fnb doesn’t care if my **** is in order on their side?

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jul 2019, 13:48
Official
Good day Jeannie de Freitas, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards,
Hello Peter Complaints Team

*** 
JF
Jeannie F's update01 Jul 2019, 13:55
Reviewer Update
Thank you