RA
Ruth A
1 reviews | Active since May 2016
29 Jun 2019, 18:47
Disappointed
I am o disappointed at FNB , Thursday wrote a review about the cash that was swallowed by the ATM without crediting the aid account I was depositing to . I received calls and SMS that my case has been attended to and the funds will be paid into the account on Thursday . I phoned the company where the deposit was going to and they said they need **** of payment because they can't trace the payment . I send email to FNB care centre - no response I rep**** on my review privately to FNB - no response I rep**** publicly - no response
I had no choice but to write a new review ,because I explained the urgency of the deposit . my on is without medication for 4 day now .
Can I please get. Proof of payment
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Ruth A's updateReviewer Update
01 Jul 2019, 09:47Dear FNB ,can I please get a proof of payment
RA
Ruth A's update01 Jul 2019, 09:47
Reviewer Update
Dear FNB ,can I please get a proof of payment
FNB (First National Bank)'s replyOfficial
01 Jul 2019, 11:42Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Jul 2019, 11:42
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***