IK
Itumeleng K
1 reviews | Active since Feb 2019
22 Feb 2019, 12:17
Disappointed
You guys really don’t care about your customers. How long does it take to resolve any issue? Today is the 9th day waiting to have my issue resolved. I’ve had the branch manager promising me that he would contact me to resolve my issue but nothing is happening.
Really disappointed with FNB
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
22 Feb 2019, 13:35 Good Day,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Points of Presence and have requested that they be in contact with you.
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Points of Presence and have requested that they be in contact with you.
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
FNB (First National Bank)'s reply22 Feb 2019, 13:35
Official
Good Day,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Points of Presence and have requested that they be in contact with you.
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Points of Presence and have requested that they be in contact with you.
Reference number *** was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
IK
Itumeleng K's updateReviewer Update
22 Feb 2019, 13:37This is really not helping. I’ve already had 3 reviews for the same thing. How long does it take you guys to investigate and resolve issues ?
IK
Itumeleng K's update22 Feb 2019, 13:37
Reviewer Update
This is really not helping. I’ve already had 3 reviews for the same thing. How long does it take you guys to investigate and resolve issues ?