Disappointed

I am not impressed with the service at FNB maponya mall. I am not a customer of theirs but my mother was for more than 30 years. She passed away on Friday and instead of mourning I'm here trying to sort out her affairs and there was no sympathy from the staff there were 4 consultants at the door and 3 desks were empty. They were using the ticket system but we had no tickets and everyone was in the same queue. When we inquired about this bad service we were met by condescending attitudes from the staff. I am extremely disappointed as my mom always sang their praises when she was alive. I have been in the queue for and hour and still counting