Disappointed

I app**** for a personal loan fron fnb and firslty the consultant got the debit order date wrong . Secondly, when I called the fnb loans department to correct the consultants mistake . The lady who assisted me did not explain to me that since my first instalment will be be deducted 28 April 2018. I need to only come beginning ofApril to change the dates as this will cause the first instalment to be debited end March instead of end April as per our contract agreement.

I feel this is not fair on me. Because all of this mess was caused by fnb "trained staff members" . The early deduction inconvenienced me and my daughter as I already had plans for the money. I'm not happy with fnb and it's sad as I'm a faithfully member of this bank. I might not bank a large sum of money but it's the little that counts and I've always encouraged people to join fnb.