Disappointed!!

Very disappointed in the service I received from from Thobeka this morning. I've been having issues with unauthorized debit orders going off on my account since last year. It's frustrating to always have to dispute these debit orders and I called in to find out if there are any other options for me other than me changing banks. She sounded uninterested, said the bank is investigating and there is nothing else they can do. She also suggested that I change banks but I will still have the same problem, which is not true as whoever is debiting from my account only has my fnb account details... I have been with fnb for many years and now I have I am seriously considering changing banks after receiving such appalling service from her.