Disappointed

I have been recommending FNB to everyone as I have only received good service. But today I was completely disappointed.

I have app**** for a loan and have been missing the calls as I am at work during office hours. So this morning I called the call centre requesting a call back at 13:00 which is my lunch in order for us to finalise the application during that hour, I was never called and at 13:30 I called myself. We then could not complete the application as my lunch was over.

I then again requested a call back at 15:00 as that is my tea time and since we were almost done the 15minutes should have been sufficient. I once again was not called and called in myself again and could not be assisted my the consultant who answered my call and was kept on hold for approximately 10 minutes (using my own airtime) by the time this lady realised that the consultant she was transferring me to was not available I already wasted my entire 15 minutes.

I was promised a call at 17:00 again, as I am typing this message it is 17:21.

My aunt passed away and I can't even assist with the funeral costs now whilst I am waiting to be assisted.

This is not acceptable honestly. I am completely disappointed.