DN
Daniel N
1 reviews | Active since Nov 2010
27 Mar 2015, 16:08
Disappointed
I am very disappointed with the service delivery of FNB.<br> <br> I app**** for a business account about three weeks ago, and my card has not been delivered yet.<br> <br> I have called business banking dept. several times and they keep passing the buck.<br> <br> I spoke Lyle in the morning, then I called again later on and spoke to Fikile, where all the mentioned staff members promised to call me back, which they never did.<br> <br> I was promised to get my card yesterday, and yet again when I called today, I was promised it would be deliver today ( but still no card).<br> <br> Catherine, who is apparently the \ Supervisor"";and this is the first time I have experienced this."""
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
30 Mar 2015, 08:12Hello ponts****,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 656851.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 656851.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Mar 2015, 08:12
Official
Hello ponts****,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 656851.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 656851.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
