Disappointed 2018
So I have a few accounts at FNB, some more active than others. I forgot about one and after a debit order, it was in the negative. When I got the notification I just transferred an amount to the account to solve the issue.
All was good or so I thought. Not long after that, the debit order was returned. How does FNB who is technologically so advanced, not able to do basic arithmetic?
Hello Heinz83,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello Heinz83,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team