Disappointed.

Hi,

I have received 2 new cards from FNB, now I need to make online payments and nothing is going through! It keeps saying payment unsuccessful and that I need authorization and I should contact the ***** department, only to be transferred from one department to the next, to have the call dropped, then why I try and phone again there is no one available.

It is ridiculous apart from the problem not sorted and payments needing to be made I have been wasting my time.

I honestly am disappointed being part of FirstRand group I always encourage people that the service at FNB is amazing, I expected better service and quicker resolution time.