DISAPPOINTED

I find it quite ironic that FNB's business slogan is "how can we help you," when I received very little help from them in the limited lunch hour I had at the bank. There were OVER 10 clients but only 2 consultants who seemed SO unhappy with their job that they literally moved at a snail's pace. When it was finally my turn, my PayPal query which I was informed on email would be a matter of changing something on my profile, turned into the consultant attempting to call the FNB PayPal department(something I could've done myself), EVEN AFTER I showed him the email from FNB PayPal department. Had I known that this would be the case, I would have called them myself. I have been with FNB for 10 years and though I have another account with another bank, I wanted to keep my FNB account, but after this experience, I would rather close it.