Disappointed

Absolutely disappointing service from FNB Sunninghill branch (Chlli Lane). My new cheque card expired on 12/2014 and upon going to the branch which initially I opened my account with I found that my card was in a Durban branch. The consultant advised that I`ll receive it within 3 days and the reason as to why it may have landed up in the Durban branch was that `they may have stole their sale` regardless of the reason I had no problem waiting, however, the chilli-lane branch then closed for a revamp and no call or email or any sort of communication of this was sent to me even though promised by the consultant. I am still sitting without a card and using the card less system to date. Still receiving text messages from FNB advising that my card is in a Durban branch...