Disappointed

I had the unfortunate luck to buy something from a *****ulant website. I immediately stopped my credit card S soon as I realised the website is ********** and phoned the FNB ***** department to assist me to stop the transaction or assist me to reverse the transaction. They advised I need to complete a form and send the form to *** which I did that same day. I was told by the consultant I would receive feedback within 7 to 10 working days. I have received zero feedback and today is the 12th working day. I did not even receive some sort of acknowledgement that they received my email and is working on the problem. Since I have now waited 12 working days and received no response, the website was taken down and the ********** have probably already withdrawn the funds from the account. How come my bank charges are so high, but I receive ZERO SERVICE! I am in total shock and disgrace. I have a good mind and switch to a bank who actually care about their clients! I want feedback on my query as soon as possible! This is shocking and I have lost all faith in FNB!