Disappointed

Im hurt to say the least

2 weeks back I sent an ewallet to an associate of mine who advised that he could not withdraw it due to an error he went went to another FNB atm and it said the funds were withdrawn. I checked on the app and the money was indeed out

I called Cellphone banking to log a dispute and subsequently received an sms with the Query number I get no feedback or anythging and this morning I try to follow up only to be told that the case was closed but no notes left on the system

I was never called called nor received a resolution

Im now in the dark cause the contact centre has no answers for me