Disappoiment & Frustration regarding the handling of ***** cases at FNB

I post this note to express my deep frustration and disappointment regarding the handling of a recent incident involving my FNB Private Bank account. As a loyal FNB customer for over 10 years, I expected a swift and effective response to protect my interests, but unfortunately, the experience has left me questioning their level of service and commitment to customer well-being. The incident occurred on the 21st of February when my account was targeted and unauthorised transactions were made. Despite reporting the matter immediately, I was dismayed by the delayed reaction time from FNB. It was only on the 27th of February that I received an "early" **** alert. This lag in response time might significantly impact the ability to take immediate action to mitigate my loss. Furthermore, I was surprised and disappointed to find that FNB was unable to take immediate action even when the unauthorised transactions had not yet cleared. This lack of proactivity raises concerns about the effectiveness of FNB's security measures and the urgency with which potential ***** cases are addressed. While I understand that ****s are unfortunately prevalent, what troubles me most is the apparent awareness of the problem coupled with an unwillingness to take preventive and remedial actions. As a responsible financial institution, FNB should be at the forefront of implementing robust security measures to protect its customers from such incidents. The absence of a transparent and communicative approach regarding the developments of my query only adds to the frustration. I believe that customers have the right to be kept informed about the progress of investigations that directly impact their financial well-being. Adding to my concerns is the realisation that my private banker, whom I have entrusted with managing my financial affairs, had no insight into the activities of my account and was unaware of the **** until I personally informed them. This lack of coordination and communication within FNB's internal systems raises questions about the effectiveness of the overall customer support structure. To conclude, I must question whether FNB truly values its customers and their financial security. The handling of this incident has left me contemplating the adequacy of FNB's product offerings and whether they align with the expectations of clients. As a customer who has placed trust in FNB for financial security and service excellence, I am saddened to resort to such platforms in the hopes that this grievance is treated with the urgency and seriousness it deserves.