1 reviews | Active since May 2016
Disappearing data and no upgrade possibility forthcoming in over a year
I've been an FNB Connect customer since about 2017 and while I was, at first, happy with the service, I've been constantly frustrated for months now.
I pay R 150.00 every month and ALL I get for this is data. I need airtime to make calls with but who knows where the hell I'm supposed to look to change my contract? Nobody seems to know; the FNB Connect website doesn't allow it... I'm stuck with just my data and no way to do anything about it.
That's IF my data hangs around. Over the last 10 or so minutes, I've been sitting watching messages coming in telling me that my data is disappearing. My phone's mobile data isn't turned on; I'm connected to WiFi and as I've been sitting here watching, there's an SMS about 60MB remaining, not 5 minutes later (while on WiFi with Mobile Data OFF), here comes an SMS telling me I've depleted my mobile data.
I'm going to Vodacom today and getting a mobile sim contract with them so that I'm not sitting helpless while I watch my provider rob me right in front of my eyes.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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Unfortunately, given that I actually work for a living and am not permitted to take personal phone calls at work, I've not been able to answer any of these calls and the complaint has been closed with literally no action taken on FNB's side to assist me.
I never expected anything would happen anyway.
Unfortunately, given that I actually work for a living and am not permitted to take personal phone calls at work, I've not been able to answer any of these calls and the complaint has been closed with literally no action taken on FNB's side to assist me.
I never expected anything would happen anyway.