Disappearing competition without explanation

Dear FNB,<br> <br> As a loyal customer for about 10 years with multiple accounts/services, it brings me great sadness to write a report of this nature. I have two complaints I would like addressed:<br> <br> 1) Disappearance of the Mercedes A200 Competition - In September 2015 there was a competition launched by FNB with a chance to win one of four Merc' A200. To enter the competition you had to buy airtime/electricity. To this end I bought airtime/data bundles that I did not really need, simply for a chance to win a car. Now the competition has completely disappeared and no explanation has been given - why?<br> 2) FNB Facebook rep blatantly ignoring my posts/questions - I asked the above question on the FNB Facebook wall yesterday, where I was then blatantly ignored on the multiple posts I made throughout the day. I watched the rep respond to posts before and after mine, and just simply ignoring the posts I made. This level of customer service is surely not acceptable?<br> <br> I would like an explanation on the above two points as I find this highly upsetting to experience this from a bank with whom I have been a customer for so long and always had great service and positive things to say.<br> <br> Kind regards,<br> Guy