DISAPOINTING!!!!

My name is Enrico Boer who is a current cheque account holder at FNB. I switched from ABSA to FNB expecting to benefit from better quality and service products offered but I feel now that I have been wronged. I am writing this complaint because FNB has agreed to do my debit order switching and gave me e-mails to send my forms to. However they omitted to inform me that I need to send it to [Email Removed] which clearly stated on the form. I was just following instructions from the agents whom I spoke with and emailed the forms to [Email Removed] [Email Removed] and [Email Removed] . Now I need to pay admin charges to ABSA who took it upon themselves to allow the debits to go off this month but my credit record is being *****ed with me not settling my accounts on time. I now feel that it was never worthit to allow FNB to switch my debit orders because they just wasted my time!!!You guys will fully grasp or understand how important communication is and no one even bothered to follow up with the documents even though they knew that they never got my documents. Pathetic service, I actually disgusted now the longer I am typing this!!