DISAPOINTED IN FNB

CAN ANY ONE PLEASE ADVISE ME ON HOW TO GET AN ATM FOOTAGE OF MONIES THAT SOMEONE CAN DRAW FROM YOU ACCOUNT WITH A CARD AND A PIN ?

I WENT TO FNB AND ASKED FOR FOOTAGE OF AN EVENT THAT TOOK PLACE WHERE MY MONEY WAS STOLLEN , HOWEVER THE LADY THAT ASSISTED ME WAS RUDE FIRSTLY NOT BEING ABLE TO ANSWER ME CLEARLY ON WETHER I CAN GET THE FOOTAGE OR NOT SHES EXPLAINING THING I COULDNT EEVN UNDERSTAND , WHEN I CALLED I DIDNT GET AN ANSWER I AM IN NEED OF THE FOOTAGE AS PROOF FOR MY COURT CASE BUT FNB DISAPPOINTED ME ...