DISAPOINTED IN FNB
I've got a cheque account with FNB, my balance was R9 but i got an sms saying my account is on minus R1500 , i don't have any loan, credit card or overdraft with FBN but when i call FNB client service the lady called Thevashini Nagoor told me that hotels.com took money, i did not do any business with hotels wat wat and why did FNB give hotels.com money which i don't have, why didn't they decline because i don't have money, i did not ask for a loan or overdraft so which money did FNB uses to honor the purchase, they told me i don't qualify for a loan or overdraft two months back but today their giving people money and expect me to pay,
you can do whatever you want but i'm not going to pay for something i don't know, if you guys decided to give people money then go and fetch it from them because i will not pay a cent for the **********,
The lady called me saying that i have to report it and i told her that if the money taken was mine i was going to fight for it but because its not mine FNB should fight for it and leave me alone, ill only fight for R9 which i had in my account but the rest i have nothing to do with it.
Good day Steven Mphephu,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Steven Mphephu,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
