Disapointed client i must say

Am nomagugu innocecita nhlapo a customer of fnb So i have a fusion account with fnb which is linked to my saving pocket account, so everytime when i buy or swipe with my card it banks my change funny enough am able to tranfer money from my cheque account but i cant tranfer money from my saving to my cheque,

So i decided to go to the bank on thursday last week on the 2/08/2018 One of the consulted said to me i must close the account and open another one i was so confused i told her i dont wanna do that i just wanna tranfer the founds to my cheque account that it, i got irritated couse they wer taking me from pilar to post Then they said i should call the froud department Couse theres a hold on my account which i did i didnt get any assistance's from them they kept on giving me numbers to call wich i still did and one agent who is kagiso from the ***** department send me an email and said i should send an email and call them which i did i got a response with a number i should call when i did they also gave me a number to call

I tried the whole weekend to get intounch with fnb ***** i failed so i called again on monday @ work hoping il get assistance's i failed again

I didnt give up i called on monday again couse am in need of my money i needed to use that money for transport, so i decided to knock off early again and went to the branch @ fnb clear water mall i was assisted by a guy named thabang

He called the number they said i should call which is ********** they told him he should call the saps on ********** which he did and he spoke to ntombi nhlapo who gave him attitude and told him the way to get off that rude ntobi gave us a wrong number to call which is ********** and she said its the head of ***** that is mr Heide,, apperently he is the one who need to assit us regarding the hold on my name , they said they are the ones who can remove the hold that is on my name so when i asked that rude ntombi she said she cant remove that hold on my name shes the one who has excess to that

Am failing to understand why am i taken from pillar to post with my money am not asking for any money from fnb i just wanna use my account and have excess to my account the service that i got from fnb is terrable i wouldnt recommend anyone to go to fnb i dont wanna lie can somebody contact me asap and fix that account am realy annoyed ????my email address is **********