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MN
Myrtle N

1 reviews | Active since Mar 2018

02 Mar 2018, 12:00

Disapointed and frustrated

I had a credit card account that was settled in Nov 2017. Bank keeps on saying they have send it through to Credit Bureaus to remove. After many many calls Experian just say nothing received from the bank, I must contact the bank. Contact the bank many many times and they just say Experian must do their job.... and in the meantime I'm stuck in the middle.... trying to apply for finance and now it is finger pointing at each other..... no telephone nr or email to contact the responsible person from the bank for this removal at ITC. Absolutely, utterly disapointed and frustrated.... why even bother to try and pay your accounts if you will still be listed in the end....

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2018, 12:11
Official

Hello *** ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MN
Myrtle N's update02 Mar 2018, 15:37
Reviewer Update
Thank you for responding, but to no avail. You did let me know that it was taken up with the bureaus. Again I phoned them and still they have not received anything. Apparently I need a ref nr that starts with ECA.... and only then they will respond..... waiting again.
MN
Myrtle N's update05 Mar 2018, 10:44
Reviewer Update
Spoke to Experian again this morning, no instruction received from FNB. On 2 March Mokgadi Molopa, Administrator at Card Division confirmed per e-mail that it was sent through. The Ref Nr on the above, when I phone I get to speak to the normal call centre, after which they told me Ashton is dealing with this. Made 3 calls this morning, at end spoke to Allison. She will have to check with the "Analyst" who deals with this and only get much later back to me today...... really FNB, really??
MN
Myrtle N's update07 Mar 2018, 10:14
Reviewer Update
Good Day, At long last...it has been resolved. Thanks very very much to Mariska Rossouw at Client Experience Centre, it took one call and one mail and this was resolved!! Excellent, please give her a raise!!