Hellopeter
Share Your Experience
LR
Leigh-ann Rasetlola

1 reviews | Active since May 2018

08 Oct 2018, 18:00

Disapointed???

I was saddend by Fnb today ,I have bweb with FNB for years never took a loan with them today in my time of need,I could not qualify for a temporary loan.My son has lost his school shoes thought I could get help but was disapointed.I thought I could rely on my bank in terms of an emergency as their loyal customer?? ********** 676.Why don't I qualify for a temporary loan

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Oct 2018, 09:41
Official

Good day Leigh-ann Rasetlola,

I tried contacting you on the number provided, to no avail.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply09 Oct 2018, 09:44
Official

Good Day Miss Leigh-Ann Rasetlola

Thank you for bringing this to our attention.

We acknowledge your complaint.

Your complaint has been routed to the relevant department for further investigation and resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***