Disadvantaged Demographic

When will the FNB IT division harmonise the functionality of cellphone banking with PC online banking. Cellphone banking is NOT AN OPTION for my demographic, mainly but not exclusively the elderly, people with limited vision and impaired fine motor control.

We PC users are disadvantaged, in fact ignored for the most part.

Today for example, proof-of-payment via cellphone required a cellphone code. What is a cellphone code? Country code,+27? Provider code, 082/076 etc? (a relic category of landlines before cellphones were in general use?)

I tried every possible combination but the transaction could not be processed. A visit to my local branch raised eyebrows since they have never encountered this complication, their experience limited to cellphone banking (and the in-branch computer which is not a PC). The online banking call centre were also unable to tell me.

Please IT, tidy up PC online banking, update it, get it in line with the banking app. and take all your clients into consideration. Spare us the irritation and frustration.